Thank You for shopping with us!

Here at OneTapWireless we want you to be totally satisfied with our products and service. In the rare event that you are not satisfied with your purchase, please refer to the following returns & refunds options.

• Your product will be assessed for faulty materials or workmanship.
• Our team will assess your claim as soon as we can, but no longer than 14 business days. 
• If your claim is successful, we will provide you with a replacement product. 
• We reserve the right to decline your claim where product misuse or neglect is evident.

Due to the technicality of our product, we may request a physical assessment of your your product. In this situation your claim will advance to our Stage 3, Physical Assessment. Please note if a valid photo/video proving your product is faulty is not sent through with 30 calendar days of purchase, you will not be eligible for a return or refund.

Stage 3: Physical Assessment 

This stage requires your product to be returned to us for a physical assessment of the fault. Details of this stage are as follows;

• Contact us regarding your item/s and we will send you a return form with a return shipping address and any other related information.
• Your product will be assessed for faulty materials or workmanship once it arrives at our return address.
• Our team will assess your claim as soon as we can, but no longer than 14 business days. 
• If your claim is successful, we will provide you with a replacement product. 
• We reserve the right to decline your claim where product misuse or neglect is evident.

2.0 Change of Mind Policy 

If you have changed your mind concerning your purchase, and your product has not been processed you can request a refund under the following conditions. All our orders are attended to immediately so if you have any issues with your order please contact us within the time below. 

Stage 1: Change of Mind Before Processing 

• Contact us within 30 minutes of purchase requesting your refund.
• Our team will liaise with our logistics department to check if your order has been shipped. 
• Once we confirm your order has not been shipped, we will issue you a full refund to the same payment method used at purchase. 

If your product has already been shipped please refer to Stage 2

Stage 2: Change of Mind After Processing 

If you have changed your mind concerning your purchase, and your product has been processed you can request a refund under the following conditions.

• Contact us within 30 calendar days of purchase for a refund excluding shipping costs. 
• We will send you a return form with a return shipping address and related information.
•  Please note: A restocking fee of 25% of the RRP will be applied to the refund 

To qualify under our Change of Mind Policy, your purchase must be unused and in the same condition that you received it, including all original packaging and accompanying material. The products must also be sealed.

We will only provide a refund to you when we have received your product/s. You will be responsible for all return shipping costs including a track-able shipping code. Return of the product remains your sole responsibility and risk. We accept no responsibility for items damaged or lost in the return transit. You will not be refunded any original shipping costs.